Refund policy

Return & Refund Policy

Effective Date: March 31, 2026

At [Your Store Name], we want you to love your ocean-inspired jewelry. If for any reason you’re not completely satisfied, we offer a 30-day return and refund guarantee.

1. Returns

Items can be returned within 30 days of delivery.
Products must be unused, in their original packaging, and in the same condition as when you received them.
To start a return, please contact us at coastalvaultsupport@gmail.com with your order number and reason for return.

2. Refunds

Once we receive and inspect your returned item, your refund will be processed to the original payment method.
Refunds typically take 5–10 business days to appear on your account.
Shipping fees are non-refundable unless the return is due to our error.

3. Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return your original purchase for a refund and place a new order.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at coastalvaultsupport@gmail.com .
We will provide instructions for returning the item and will ship a replacement at no additional cost.